Refused to recall Volkswagen China's hard support over DSG

It now appears that Volkswagen China can celebrate.

In response to complaints from "nearly 1,000 failed vehicle users," the General Administration of Quality Supervision, Inspection and Quarantine stated in a letter of reply on June 19 that "Experts have analyzed, investigated and demonstrated the problem of DSG gearbox faults reflected in consumer complaints, It cannot be identified as a defect."

At the same time, according to official data released by Volkswagen, in the first five months of this year, Volkswagen delivered a total of 1,082,600 vehicles to the Chinese market, representing an increase of approximately 17.5% over the same period of last year, far ahead of China's 5.5% growth rate of passenger vehicles over the same period. .

Faced with the DSG issue, Volkswagen China, which refused to recall, avoided any market risk that the recall may bring.

From the press release issued by the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) on March 13 this year, the DSG issue of Volkswagen China has become widely known in the industry. The press release stated that the AQSIQ analyzed the technical record provided by the public on March 1st and thought that the software upgrading technology measures would not completely eliminate the DSG transmission-related problems that consumers have reflected and asked them to further develop technical analysis and submit relevant information. Technical instruction material.

In the face of DSG problems, such as the car's disengagement, sudden driver interruptions, and abnormal noise, Volkswagen China has not taken the same recall measures as the North American market, but has been procrastinating.

After interviewing Volkswagen China, the AQSIQ Defective Product Management Center publicly collected fault information from the entire society on April 11. It is hoped that relevant Volkswagen users will actively respond to DSG transmission failures in order to provide support for further expert argumentation.

The reply from the General Administration of Quality Supervision, Inspection and Quarantine on the 19th means that Volkswagen China has won a game with consumers and does not need to be recalled. On May 23, Volkswagen China issued an announcement saying that it decided to extend the warranty period for the DSG gearbox. The DQ 200 (seven-speed) and DQ 250 (six-speed) double-clutch gearboxes that will be produced before December 31, 2012 will be extended. The quality guarantee period was extended to 10 years or 160,000 kilometers. Although consumers no longer need to bear the costs of DSG problems, they still have to bear the potential driving risks of DSG problems.

As early as 2011, Xue Qingwen, member of the expert committee of the AQSIQ Defective Product Management Center, wrote that both the six-speed DSG and the seven-speed DSG will often cause problems during use, causing the DSG to generate security risks and causes of failure. It is due to birth defects and its harsh requirements on the operating environment.

In this process, Volkswagen's sales did not seem to be affected, and it still maintained a strong posture. Perhaps this also benefits from the refusal of Volkswagen China to recall. After all, Volkswagen China's rapid growth in recent years is based on the DSG turbocharged, and the recall may undoubtedly shake this foundation.

At this point, Volkswagen, the champion of sales in the Chinese auto market, once again gave everyone a lesson. The interests of the supremacy, this simple and direct business logic, was performed by the public in China. On the one hand is Volkswagen China's continued staking in China, while on the other it is a disregard for consumers.