Recently, passengers flying KLM flights from Amsterdam no longer show their boarding pass when boarding. They do not need to show their identification and communicate with the staff at the gate. Since February, KLM Airlines has experimented with facial recognition software experimentally. KLM's system has scanned their passport, boarding pass and face as passengers pass the test door. Then people can go straight to the plane - no documentation is required. After the flight arrives at the destination, the company will automatically erase these data.

However, this is only a test, which will not necessarily result in a big upgrade of the airport experience. Passengers in other flights still have to queue up honestly. But KLM Aviation at Amsterdam Airport, British Airways at London Heathrow Airport and Air New Zealand in Brisbane, Australia, all confirm the fact that biometrics is likely to allow future travelers to avoid having to file documents at each terminal. Airlines expect them to scan passengers' irises, faces and fingerprints shortly thereafter to confirm passenger identity.

This technology is actually not new. In many countries, including the United States, immigration authorities use biometrics to confirm passenger identity. American authorities often use fingerprints, but others invest in less invasive techniques such as iris and facial recognition. Some countries also use biometrics to verify their identities at security checkpoints.

Biometrics may be the most utilized technology in immigration and safety work, which ensures the security of airports and national borders. The technology is now in operation at many airports to help airlines improve the customer experience. However, biometric identification is a bit cumbersome for them. After all, the government can force people to participate. Airlines are concerned about the willingness of passengers to hand over their biological data, and they may be nervous about iris and facial recognition.

However, industry insiders pointed out that airlines may soon adopt biometrics to improve travel efficiency. They also mentioned that some major airlines may invest heavily in the near future.

"One or two companies will act as leading roles and generate a sense of urgency," said Michael S. Stromer, JetBlue's vice president of technology. "If customers like it and one or two companies are working on it, the remaining The company will rack one's brains to keep up. "

Seek government guidance

For some travelers, biometrics is a scary word. Passengers may not want the company to dictate their identity data, thus rejecting facial iris scanning and fingerprinting.

But many consumers are already happily using biometrics and may not even think of it as bad. The most common use may be iPhone, home key fingerprint scanning feature allows users to touch with a moment to unlock. In order to land convenient, users have forgotten that Apple is secretly collecting their fingerprints. Even some sports venues and concert halls are beginning to experiment with fingerprint and iris scanning to speed up the audience's admission.

"Consumers are getting more acceptance of biometrics," said Joey Pritikin, Tascent's vice president of marketing. Tascent is a company that helps airports, airlines and security departments install biometrics devices.

The company's biometrics technology is already in use at Dubai International Airport and London Gatwick Airport in order to provide security and border control services. Recently, they developed a new iris and facial scanning system, and said the effect is much higher than the past equipment. The new platform, Tascent InSight One, captures iris and facial images in less than two seconds as long as the subject is 20-40 feet from the machine. The new system is also much smaller than the old system, which makes it easier to install at the airport.

Most of Tascent's customers remain the government. However, Pritikin mentioned that many airlines are also weighing the possibility of using this technology to please customers recently.

"We see airlines and airports beginning to measure the value of these technologies and envisioning end-to-end biotics - ticketless, self-service and fully automated," he said.

JetBlue will experiment with biometrics at an airport later this year - Stromer declined to give details - but JetBlue has started to wait and see if there is a single, universal international standard for secure immigration services. Stromer said things will get much easier if airlines can use government standards.

"The reason I want most companies to keep away is that this technology is expensive to invest," Stromer said. "Everyone wants to test the water, but everybody wants a unified standard to be set in place while engaging new technologies. We work together. "

The crux of the problem is whether the government favors existing facial recognition, iris scanning and fingerprinting technologies. Pritikin said he hopes the government will adopt all three technologies because each has its own advantages and disadvantages and can complement each other. However, Neville Pattinson, senior vice president of Gemalto, another biometric company, predicts that facial recognition is the most likely to be standardized.

"I think facial scan is the most comfortable, it can quickly pick out any one face.Face is the most differentiated, and cause discomfort the smallest parts, scanning speed, high efficiency."

Pritikin and Pattinson said they are concerned about the technology eventually adopted by the U.S. Transportation Security Administration. A U.S. outside company called Clear uses biometric data to provide service for those who pay for free airport-security at 20 airports, and their system does not require passengers to present their ID.

However, most U.S. travelers did not buy Clear services, and they still showed their ID cards to the staff of the Department of Transportation before boarding the plane, the latter checking whether they were consistent with the photo of the document. Experts think such an operation is very inaccurate.

"It's easy to make mistakes, and we have unrealistic expectations of the naked eye," says Pattinson.

Airline best choice

Now, airlines are still basically thinking about how to use biometrics to get around the basic steps of travel - registration, security, passport checking, baggage check-in, and boarding - but Stromer believes the technology will eventually be used for personalized service.

He said a worker

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