“Before renting a car, you must carefully inspect the car.” Shanghai white-collar worker Zhang Ming (a pseudonym) complained after the Spring Festival that she rented a Kia K2 sedan on a car rental company in Shenzhou. As a result, she went to Fujian to experience abnormal noise and other malfunctions. A local auto repair shop It was determined that the car had encountered a major accident and had potential safety problems. However, China Shenzhou Car Co., Ltd. denied having had a traffic accident before lending to Zhang Ming and emphasized that Zhang Ming had already experienced the car when renting a car.

Zhang Ming believes that as a newbie driver, it is generally difficult to find safety hazards during vehicle inspection. She hoped that the relevant departments could establish a third-party inspection service to ensure that the rented vehicles did not have major hidden dangers. In this regard, the industry admits that it is indeed difficult for general car renters to discover hidden problems during vehicle inspection. This is also the place where there are more disputes in the car rental industry.

Repairman: There are security risks

Zhang Ming introduced that she rented her car on the evening of February 12 and agreed to return the car to be at 21.00 on February 24.

On February 21, when Zhang Ming drove his vehicle to a high-speed road in Longyan City, Fujian Province, he suddenly heard a strange friction from the vehicle. At 9:00 that evening, when Zhang Ming stopped, he noticed that the headlights on the right side of the vehicle were not bright.

The next day, Zhang Ming found a repair shop. The repairman said after the inspection, “This car must have been out of a serious accident and watch the car under the car all tilted up, there is a security risk.” Subsequently, the repairer helped change the light bulb, repaired the fender, and叮嘱 明 明 明 明 明 明 明 明 明 明 明 每 每 每 每 每 每 每.

On the way back, due to the previous maintenance delays in the return trip time, and in case of heavy rain, Zhang Ming also returned the vehicle overtime and was required to pay more than 1,000 yuan in addition to the 3,500 yuan to pay for the rental fee. After communication, the car rental service point expressed its willingness to reduce the overtime fee to 500 yuan.

Vehicle accident experience "confidential"

Is Zhang Ming's vehicle rented as an accident vehicle?

On February 27, Zhang Yue, a staff member of the China Car Rental Public Relations Department, said that the car's background records showed that “there was no risk record, only the maintenance records, and the absence of an accident record meant that the car had not experienced a traffic accident”.

Zhang also said that Zhang Ming’s vehicle failed after 11 days of picking up, so “cannot rule out the customer’s own problems leading to vehicle failures”. She said that the company will allow customers to inspect the car before the customer picks up the car, and after the customer confirms that there is no problem, it will leave. In addition, the store will make preparations for inspection before the vehicle is rented to the customer to ensure the safety of the vehicle.

However, Zhang said, "Our company has more than 700 stores across the country and can't ask professional agencies to cover inspections. Pre-trip inspections are done by store staff."

For vehicles that have experienced large-scale traffic accidents, she said that it is necessary to determine whether it is suitable to continue to rent based on the degree of vehicle maintenance. “The company tried to ensure that vehicles with large accident experience are no longer rented out to customers.” She also said that it will not inform the customer about the accident experience of the vehicle.

Finally, after the communication, Shenzhou Car Rental fully dispensed with Zhang Ming’s overtime fee.

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January 03, 2024