Car Three Guarantees Policy Draft Promulgated

In the latter part of this month, the General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) will formally hold a hearing to select the date for the legislative hearing on the “Responsibility Provisions for the Repair, Replacement, and Return of Household Automobile Products (Draft for Comment)” (hereinafter referred to as “the Opinion Draft”) announced on September 21. . The seven-year-old automobile “Three Guarantees” policy is difficult to produce without production, and is expected to enter a substantive stage of resolution. First of all, we first understand what is meant by the "three guarantees."

"Three Guarantees" is the abbreviation of "Repair, Replacement, Retirement, and Refund" of retail commercial enterprises. Refers to a kind of credit guarantee method that the seller took on the buyer's purchases within a certain period of time after the goods entered the consumption field. This service is provided for failures that are not due to improper use or storage by the user but are a product quality issue. The concept of "Three Guarantees" was first proposed in the "Product Quality Law" passed at the 30th meeting of the Standing Committee of the National People's Congress in February 1995. Later, the "Three Guarantees" has become an important legal basis for consumers to protect their own rights and interests. Since then, our country’s consumers have safeguarded their legal rights and legal weapons.

Later, as time went on, more and more products were included in the "Three Guarantees" list. There are 18 kinds of products in the first batch of three bags: bicycles, color TVs, black-and-white TVs, home video recorders, video cameras, tape recorders, electronic pianos, household refrigerators, washing machines, fans, microwave ovens, vacuum cleaners, home air conditioners, suction fumes Machines, gas water heaters, sewing machines, watches, motorcycles. After 2001, four kinds of products such as mobile phones, fixed telephones, microcomputers and home audio-visual products were added. As of now, a total of 22 products have been included in the "Three Guarantees" category. In addition, imported products are also applicable to the “Three Guarantees” requirement.

At present, the car has not been formally included in the "Three Guarantees" list, and now the car 4S shop basically do "a pack": repair kits. Changing vehicles and returning cars are very few cases. The voice of calling for “three guarantees” for cars in the past 10 years has never stopped. With the increase in the number of car ownership this year, automobile-related complaints and claims disputes have also shown an accelerating upward trend, and calls for the introduction of the “Three Guarantees” for cars have become increasingly loud. Today, the General Administration of Quality Supervision, Inspection and Quarantine has finally drafted a draft of the “three guarantees” for automobiles. The draft explains the four elements of the traditional “three guarantees”—expiration date, return, replacement, and repair—as follows:

1, valid for 40,000 kilometers. The draft stipulates that the “three guarantees” period for automotive products includes the validity period of the “three guarantees” for the vehicle and the “three guarantees” period for the loss parts. The “Three Guarantees” of the vehicle is valid for two years or 40,000 kilometers, whichever comes first. If the “Three Guarantees” of the worn out part does not reach the validity period of the “Three Guarantees” for the vehicle, the manufacturer’s expressly stated in the “Three Guarantees” certificate. Or, on the product instructions, the vehicle's “three packs” and the lost parts “three packs” are counted from the day the seller issues the invoice.

2, what kind of situation "returning". During the “Three Guarantees” period of the vehicle, two repairs were performed because of serious safety performance failures, and the safety performance failures have not been eliminated; or the total quality of the specified products has not been used after the cumulative replacement of the assembly. Or, if the same assembly or component of the system is not used properly after two replacements due to product quality problems, the seller shall be responsible for returning goods for consumers. Within 30 days after the product is sold, there are serious safety performance failures such as cracks in the frame, failure of the braking system, failure of the steering system, fuel leakage, etc. due to product quality problems, or the main assembly required by the transmission or engine. If the parts need to be repaired or replaced, consumers may choose to return, replace or repair them. If the consumer requests a return, the seller shall be responsible for returning the goods for the consumer at the price of the invoice. When the consumer accepts the replacement or return, the seller shall pay the seller a reasonable compensation for the use.

3, what kind of situation "replacement." During the period of validity of the vehicle's Three Guarantees, if the accumulated time for repair due to product quality problems cannot exceed 35 days, exceeds 35 days, or five times after the same quality problem is repaired for five times, quality problems occur again. And repair records, car invoices, the seller is responsible for the replacement of the same brand model vehicle, consumers accept the replacement should be paid to the seller for reasonable use of compensation.

4, what kind of situation "repair". The draft stipulates that during the “Three Guarantees” period of validity, there will be quality problems with automotive products. Consumers will use the “Three Guarantees” vouchers to apply for free repairs (including working hours and material fees) at appointed or agreed repair houses. Due to quality problems and repairs, replacements, and return of goods to consumers, sellers, manufacturers, and repairers should be responsible for compensating the corresponding losses. If the "Three Guarantees" vehicle is finally implemented, it will have a huge impact on the industry.