Mercedes-Benz responds to 4S shop minor overhaul

Yesterday, CCTV's 3.15 party exposed the Dongfeng Nissan, Shanghai Volkswagen, Mercedes-Benz three major brands of 4S shop minor overhaul to extract huge profits. Mercedes-Benz responded to this and will immediately conduct a thorough investigation and urge the relevant dealers to carry out rectification.

According to the CCTV Financial reporter visited Dongfeng Nissan, Shanghai Volkswagen, Mercedes-Benz three brands, located in Beijing, Shanghai, Henan and other 4S stores in seven different places and found that some 4S stores deliberately false report and exaggerate vehicle failures, from which to extract profits. Some simple fault cars (the ignition coil plug loose, restart the system that is repaired), in these 4S shops, but you want to change the spark plug and other overhaul, which Mercedes-Benz maintenance costs quoted nearly 10,000 yuan.

Subsequently, Mercedes-Benz issued a statement that it will immediately conduct a thorough investigation and urge the relevant dealers to carry out rectification. In addition, after-sales maintenance operations will be strictly regulated in the dealer network to avoid the recurrence of such incidents.

The following is the reply full text:

We watched the CCTV station's 315 evening report about over-maintenance of a Mercedes-Benz dealership. The misconduct of individual dealers is an infringement of consumer interests, and it is also an irresponsibility of the brand. We strongly oppose this. Mercedes-Benz always takes customer satisfaction as its top priority. We will immediately conduct a thorough investigation and urge the relevant dealers to carry out rectification. In addition, we further strictly regulate after-sales maintenance operations in the dealer network to avoid the recurrence of such incidents. We will promptly inform the public and the media about the progress of the matter and thank CCTV and the media for their attention and supervision of Mercedes-Benz.